Terms & Conditions

Last updated: 28 July 2026

These Terms & Conditions (“Terms”) govern the supply of services by Website Rescuers, ABN 44 186 284 514, of Belmont, Perth WA 6104 (“we”, “us”, “our”) to you, the client (“you”, “your”).

They apply to every quote, proposal, order form, hosting plan, protection plan and support request we supply, unless we’ve signed a separate written agreement with you that says otherwise. Where a signed agreement and these Terms conflict, the signed agreement wins for the parts it covers.

1. Accepting these Terms

You accept these Terms when you do any of the following:

• accept a quote or proposal from us in writing (including by email);
• place an order through our client portal or pay a deposit or invoice;
• use any hosting, protection plan or support service we supply.

If you’re accepting on behalf of a company, trust or other entity, you confirm you’re authorised to bind that entity.

2. Quotes, proposals and scope

Our quotes are fixed-price and scoped in writing. The quote or proposal document sets out what’s included, and anything not described in it isn’t included.

Quotes are valid for 30 days from the date of issue unless stated otherwise. Prices may change after that, and are always subject to third-party costs (licences, stock imagery, ad spend, domain and hosting fees) outside our control.

Where we’ve provided a free audit or estimate before a formal quote, that estimate is indicative only and doesn’t bind either of us.

3. Variations and change requests

If you ask for work outside the agreed scope, we’ll tell you before we start and quote it separately. We don’t bill for scope changes you haven’t approved in writing.

Design and content revisions are included to the number of rounds stated in your quote. Additional rounds, or changes that reverse an approval you’ve already given, are quoted as a variation.

4. Fees, payment and GST

• Deposits. Project work generally requires a deposit (typically 50%) before we begin. Work is scheduled once the deposit clears.
• Progress and final payments. The balance is invoiced on completion, or at the milestones set out in your quote. Recurring services (hosting, protection plans, ad management) are billed in advance for each term.
• Payment terms. Invoices are payable within 7 days of the invoice date unless your quote says otherwise.
• GST. All prices are in Australian dollars. Where GST applies, it’s shown separately on your quote and invoice.
• Late payment. If an invoice is more than 14 days overdue we may pause work, withhold delivery of files, and suspend hosting or other recurring services after giving you notice. We may charge interest on overdue amounts at 2% above the RBA cash rate, and recover reasonable costs of collection.
• Third-party costs. Domain registrations, SSL certificates, premium plugins, licences, stock media and advertising spend are your cost. We’ll only commit you to them with your approval.

5. Your responsibilities

To deliver on time, we need you to:

• supply content, images, logos, access credentials and approvals promptly when requested;
• ensure you own — or are licensed to use — everything you give us, including text, images, fonts and trade marks;
• provide a single nominated contact with authority to approve work;
• keep your own copies of any content you supply;
• keep the account credentials we issue you secure, and tell us straight away if they’re compromised;
• comply with all applicable laws in how you use your website, including Australian Consumer Law, spam and privacy legislation.

You’re responsible for the accuracy and legality of the content you publish on your site.

6. Timeframes and delays

Any timeframe we give is an estimate made in good faith and assumes we receive what we’ve asked for from you when we’ve asked for it.

If we’re waiting on content, feedback or approvals for more than 30 days, we may invoice the work completed to date and reschedule the remainder into the next available slot. Projects inactive for more than 90 days may be closed and re-quoted.

7. Website hosting

Hosting is supplied on a recurring plan, billed in advance, and renews automatically unless cancelled.

• Availability. We target high availability but don’t guarantee uninterrupted, error-free service. Planned maintenance is notified in advance where practical.
• Backups. We take regular backups as described in your plan. Backups are a courtesy safety net, not a substitute for your own records — you should keep independent copies of anything critical. We’ll restore from backup where we reasonably can, but don’t warrant that every backup will be complete or recoverable.
• Acceptable use. You must not use our hosting to send spam, store or distribute unlawful, infringing or malicious material, run activities that compromise the security or stability of the server, or consume resources in a way that materially degrades service for others. We may suspend or terminate hosting immediately for serious or repeated breaches.
• Resource limits. Plans include the resources described in the plan. If your usage consistently exceeds them, we’ll talk to you about moving to a larger plan.
• Cancellation. You can cancel hosting with 30 days’ notice, effective at the end of your current billing term. Fees already paid for the current term aren’t refundable, and we’ll provide a copy of your site files and database on request.
• Migration away. You own your site and can take it elsewhere at any time. We’ll provide an export of your files and database at no charge; hands-on migration assistance beyond that is chargeable.

8. Domain names

Domain names are registered with third-party registrars and are subject to the registrar’s and auDA’s rules.

Where we register or renew a domain on your behalf, we do so as your agent and you remain the registrant. Domains registered as part of a package are yours, and we’ll transfer or unlock them on request once your account is paid up. Renewals are your responsibility — we’ll send reminders where we manage the domain, but we’re not liable for a domain that lapses.

9. Protection plans and maintenance

Protection plans cover the specific inclusions listed for your plan — typically updates, monitoring, backups, security hardening and an allowance of small changes.

• Plans are billed in advance and renew automatically until cancelled with 30 days’ notice.
• Included change allowances don’t roll over between billing periods.
• Work outside your plan’s inclusions is quoted separately.
• Plans cover the platform and site as we configured it. Problems caused by third parties changing the site, or by software we didn’t install, are chargeable to diagnose and fix.

We take reasonable steps to keep your site secure and up to date, but no plan makes a website immune from compromise. We don’t warrant that your site will never be hacked, only that we’ll respond as described in your plan.

10. Emergency website recovery

Emergency and out-of-scope recovery work (hacked sites, outages, failed migrations, sites we didn’t build) is quoted before we start wherever practical. Where the cause is unknown, we’ll quote an initial diagnostic block and report back with options before spending anything further.

Because recovery depends heavily on what’s survived, we can’t guarantee that any particular site or data can be recovered. Where recovery isn’t possible, the diagnostic work performed is still payable.

11. SEO, Google Ads and marketing

Search rankings and advertising results depend on factors outside our control — search engine algorithms, competitor activity, your market and your own site and offer.

• We do not guarantee rankings, traffic, leads, conversions or sales. Any figures we discuss are estimates or past results, not promises.
• SEO takes time; typical engagements are assessed over months, not weeks.
• Advertising spend is separate from our management fee and is paid by you, either directly to the platform or as a pass-through on your invoice.
• Ad accounts we create for you are yours. You can pause, scale or stop campaigns at any time; there are no minimum campaign terms.
• We’re not responsible for platform account suspensions, policy decisions or billing changes made by Google, Meta or any other provider.

12. Third-party services and licences

Our work often relies on third-party software and services — CMS platforms, plugins, themes, payment gateways, email providers, analytics and hosting infrastructure. Those are supplied under their own terms and licences, and we’re not liable for their performance, pricing changes, availability or discontinuation.

Where a licence is annual (for example, premium plugins), keeping it current is a recurring cost. If a licence lapses, the related functionality or updates may stop working.

13. Intellectual property and ownership

On full payment of all amounts owing, you own the deliverables we’ve created specifically for you: the site design, custom code, page content we’ve written, and the configuration of your site. You also own your hosting account, your domain and your ad accounts, and can transfer them at any time.

Excluded from that transfer:

• third-party components licensed rather than sold (plugins, themes, fonts, stock imagery), which remain under their own licences;
• our pre-existing tools, frameworks, libraries and know-how, which we license to you non-exclusively for use with your deliverables;
• anything you supplied to us, which stays yours throughout.

Until an invoice is paid in full, the deliverables it covers remain our property.

Unless you ask us not to, we may reference your project in our portfolio and marketing, using your business name, logo and screenshots of the public-facing site.

14. Privacy and confidentiality

We collect only the information we need to quote for, deliver and support your services, and we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Our Privacy Policy sets out what we collect, who we share it with, and how to access or correct it.

Each of us agrees to keep the other’s confidential information confidential, and to use credentials and access we’re given only for the purposes of the engagement. We’ll return or destroy your credentials on request at the end of the engagement.

If you collect personal information through your website, complying with privacy law in how you use it is your responsibility. We’re happy to help you set up the mechanics.

15. Consumer guarantees and warranties

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Where our services come with guarantees that can’t be excluded, and we fail to meet them, you’re entitled to the remedies the law provides.

To the extent we’re permitted to limit liability for a failure to comply with a consumer guarantee, our liability is limited (at our option) to resupplying the services or paying the cost of having them resupplied.

Beyond that, we warrant that we’ll perform our services with due care and skill, and that project deliverables will be free from defects in our workmanship for 30 days after delivery. We’ll fix workmanship defects reported in that period at no charge. That warranty doesn’t cover faults caused by changes made by you or a third party, third-party software, hosting we don’t provide, or content you supplied.

16. Limitation of liability

Subject to section 15, and to the extent permitted by law:

• neither of us is liable to the other for indirect or consequential loss, or for loss of profits, revenue, business, goodwill, data or anticipated savings, however caused;
• our total aggregate liability arising out of or in connection with the services is limited to the fees you’ve paid us for the specific service giving rise to the claim in the 12 months before the claim arose;
• we’re not liable for loss caused by third-party services, hosting or platforms we don’t control, by your failure to keep your own backups, or by security incidents arising from credentials or systems outside our control.

17. Termination and cancellation

Either of us may terminate an engagement by giving 30 days’ written notice.

Either of us may terminate immediately if the other materially breaches these Terms and doesn’t fix the breach within 14 days of written notice, or becomes insolvent.

On termination:

• you pay for all work completed and all committed third-party costs up to the termination date;
• deposits are non-refundable where work has commenced;
• recurring fees already paid for the current term aren’t refunded, and the service runs to the end of that term;
• once your account is paid in full, we’ll hand over your files, database, domain and account access.

18. Force majeure

Neither of us is liable for delay or failure to perform caused by events beyond our reasonable control — including outages of upstream providers, cyber attacks, natural disasters, industrial action, pandemics and government action. Obligations to pay for work already performed still apply.

19. Changes to these Terms

We may update these Terms from time to time. The version published on this page when you accept a quote or when your service renews is the version that applies to you. Material changes affecting recurring services will be notified by email at least 30 days before they take effect.

20. Governing law

These Terms are governed by the laws of Western Australia, and each of us submits to the non-exclusive jurisdiction of the courts of Western Australia.

If any part of these Terms is found to be unenforceable, that part is severed and the rest continues to apply.

21. Contact us

Questions about these Terms:

• Phone: 1300 932 767
• Email: sos@websiterescuers.com.au
• Post: Website Rescuers, Belmont, Perth WA 6104